Terms of Service

Infinite Tech Repair provides device repair services (phones, tablets, laptops, consoles, and similar electronics), a repair-tracking portal, and an online shop for accessories and refurbished devices.

Pricing shown on our site and in quotes is an estimate based on the information you provide. The final price is confirmed once a technician has physically diagnosed the device — additional issues found during diagnosis (e.g. water damage, prior repair attempts, unavailable parts) may change the price or scope of work. We'll always confirm any change before proceeding.

Repairs are paid in person at pickup, once work is complete and you've confirmed you're satisfied. Shop purchases are paid online at checkout via Stripe, in full, before the order ships or is ready for pickup.

You're responsible for backing up your device's data before drop-off. While we take care with every device, repairs — especially board-level or liquid-damage repairs — carry an inherent risk of data loss, and we are not liable for any data, files, or accounts lost during service. If your device is passcode-protected and the repair requires access to the unlocked device (e.g. testing after a screen replacement), we'll ask for the passcode; you can decline, which may limit our ability to fully test the repair.

We recommend removing or backing up sensitive personal data before drop-off wherever possible.

All service is in-store, at our Downtown Calgary location — we don't currently offer pickup or delivery. Please pick up your device within 30 days of being notified it's ready. If we're unable to reach you and your device remains unclaimed after 60 days, we'll make reasonable further attempts to contact you using the details on file before treating the device as abandoned and disposing of or recycling it to recover storage and labor costs already incurred.

Diagnosis is free when you approve and proceed with the recommended repair. If you don't proceed, or your device is found to be non-repairable, a diagnostic fee of $25-$45 may apply — the technician determines the applicable fee based on the device and the fault, and will disclose and confirm it with you at intake before any chargeable diagnostic work continues.

If a repair is started but not completed, no repair labour fee is charged; a diagnostic fee may still apply under the terms above. Charges for special-order parts, shipping, or non-returnable items are explained separately and agreed with you before we place the order. Your work order records the diagnosis, quote, your decision, and any fees charged.

Completed repairs are covered by our repair warranty against defects in the parts and labor we provided — see our warranty policy for coverage length and what's excluded (physical damage, water damage, and issues unrelated to the original repair are not covered). Shop products carry the manufacturer's warranty where applicable.

You're responsible for keeping your account credentials confidential and for all activity under your account. Let us know right away if you believe your account has been compromised.

Don't use our site or services to submit false information, attempt to access another customer's data, interfere with the site's operation, or use our booking and quote system for anything other than a genuine repair or quote request.

We may decline to repair a device — for example, if it's been modified in a way that makes repair unsafe, if it's reported lost or stolen, or if it contains damage beyond safe or economical repair — and we'll let you know why.

To the extent permitted by law, Infinite Tech Repair's liability for any claim related to our services is limited to the amount you paid for that specific repair or order. We are not liable for indirect, incidental, or consequential damages, including lost data, lost income, or loss of use of your device during repair.

We may update these terms as our services change. We'll update the effective date above when we do. Continued use of our services after a change means you accept the updated terms.

These terms are governed by the laws of the Province of Alberta, Canada.

Questions about these terms? Reach us at info@infinitetechrepair.com or through the contact options on our site.