Privacy Policy

We collect information you give us directly, and some collected automatically.

Account & contact information. Name, email address, phone number, and password (stored securely and never in plain text) when you create an account, book a repair, request a quote, or contact us.

Device & repair information. Device brand, model, serial number, described issue, and photos you upload with a quote request.

Payment information. If you buy from our shop, payment is processed directly by Stripe. We never see or store your full card number — Stripe shares back only what's needed to confirm and fulfill your order. Repairs are paid in person at pickup.

Communications. SMS, email, and WhatsApp messages you exchange with us, including repair status updates and any support conversations.

Technical information. Standard web logs (IP address, browser type, pages visited) collected automatically for security and to keep the site running, and error reports sent to our monitoring provider if something breaks.

• Create and manage your repair tickets, quotes, and orders.
• Send status updates by SMS, email, or WhatsApp about your repair or order.
• Process payments for shop purchases.
• Respond to questions and provide customer support.
• Maintain warranty records tied to completed repairs.
• Improve our services and keep the site secure.

We don't sell your information. We share it only with the service providers that run the parts of our business you interact with, and only as needed to provide the service:

• Supabase — hosts our database, authentication, and photo storage.
• Stripe — processes shop payments.
• Twilio — sends repair-status text messages.
• Resend — sends transactional emails.
• Vercel — hosts the website.
• Sentry — receives anonymized error reports to help us fix bugs.

We may also disclose information if required by law, or to protect the rights, property, or safety of Infinite Tech Repair, our customers, or others.

By providing your phone number when booking a repair or requesting a quote, you consent to receive transactional text messages about that repair (status updates, ready-for-pickup notices, follow-ups on open quotes). Message and data rates may apply. You can ask us to stop texting you at any time by replying STOP or contacting us directly — this may affect our ability to notify you of status changes.

We use a small number of essential cookies to keep you signed in (via Supabase Auth) and to remember basic preferences like light/dark mode. We don't use third-party advertising or tracking cookies.

We keep ticket, quote, and order records for as long as needed to honor warranties, resolve disputes, and meet our tax and business record-keeping obligations. Quote photos are retained with the associated quote record. You can request deletion of your account at any time — see Section 7.

• Access or correct the personal information we hold about you.
• Request deletion of your account and associated data, subject to records we're legally required to keep.
• Opt out of non-essential SMS or email communications at any time.
• Ask us what information we've collected about you.

To exercise any of these, contact us using the details in Section 10.

We use industry-standard safeguards — encrypted connections, hashed passwords, and access-controlled databases — to protect your information. No method of transmission or storage is 100% secure, so we can't guarantee absolute security, but we take reasonable steps to protect what you share with us.

Our services are not directed at children under 16, and we don't knowingly collect information from them.

Questions about this policy or your information? Reach us at info@infinitetechrepair.com or through the contact options on our site.

We may update this policy as our services change. We'll update the effective date above when we do. Continued use of our services after a change means you accept the updated policy.